Refund policy

RETURN POLICY

Our Commitment

At SEC coded, each item is made to order. While we do not accept general returns or exchanges, we are committed to ensuring you receive your order in perfect condition.

Return Eligibility

Because our products are made to order, we only accept returns, replacements, or refunds for items that arrive:

  • Damaged

  • Defective

  • Incorrect (wrong item or design)

We do not accept returns for sizing issues, color preferences, or change of mind.

Reporting an Issue

You must contact us within 7 days of delivery to report a damaged, defective, or incorrect item. Requests submitted after this timeframe cannot be accepted.

How to Report a Problem

To report an issue, please email us at hello@sec-coded.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage, defect, or incorrect item

Once reviewed, we will provide next steps.

Return Shipping

In most cases, defective or incorrect items do not need to be returned. If a return is required, we will cover return shipping costs.

Resolution Process

After reviewing your request, we will notify you of approval. Approved claims will result in either:

  • A replacement item at no additional cost, or

  • A full refund to your original payment method

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Correctly fulfilled items

  • Items ordered in the wrong size

  • Personalized or custom-made products

  • Final sale or clearance items

  • Gift cards

Exchanges

We do not offer exchanges for size, color, or style. Please review size charts and product details carefully before placing your order.

Questions

If you have any questions about this policy, please contact us at hello@sec-coded.com. We’re happy to help.